Terms & Conditions
Last updated: June 2025
By placing an order with Vula & Pay - Product Of Adequate Strategies ("we", "us", "our"), you agree to the following terms. Please read them carefully before completing your purchase.
1. Orders & Payment
- A R10 confirmation deposit is collected at checkout via our payment processor to secure your order. The remaining balance is due on delivery.
- You will only pay the balance once your order has been delivered and you are satisfied with the product.
- Prices are listed in South African Rand (ZAR) and are subject to change. The price shown at the time of your order is the price you will be charged.
- Custom size orders require a separate quote. Please contact us before placing a custom order.
2. Production & Delivery
- All portraits and canvases are custom-made to order. Production typically takes 3–7 business days after order confirmation.
- Delivery is arranged through third-party courier services. Estimated delivery times will be communicated to you after your order is confirmed.
- We source some materials from South Africa. In rare cases, material delays may affect your production timeline. We will notify you promptly if this occurs.
- Delivery fees, if applicable, will be communicated before dispatch. Free local delivery applies to orders within our standard delivery zones.
3. Damage & Loss in Transit
- We package all orders carefully to minimise the risk of damage during transit.
- If your order arrives damaged, please photograph the damage immediately and contact us within 48 hours of delivery. We will assess each case and work with you toward a fair resolution, which may include a replacement or partial refund.
- We are not liable for loss or damage caused by circumstances beyond our control once the order has been handed to the courier.
4. Returns & Refunds
- If you are not satisfied when your canvas is delivered, you may decline to accept it. We will take the product back at zero cost to you — no questions asked. The R10 confirmation deposit will be forfeited as it covers production initiation costs.
- If you change your mind before delivery, let us know as soon as possible. If production has not yet commenced, your R10 deposit will be refunded in full. If production has already started, the R10 deposit is non-refundable.
- If your product has a manufacturing defect or does not match what was agreed, contact us within 48 hours of delivery and we will remake or issue a full refund including the R10 deposit.
- Refunds, where applicable, will be processed within 5–10 business days via the original payment method.
5. Promotions & Discounts
- Promotional offers are valid for the period stated and cannot be applied retrospectively.
- We reserve the right to modify or end promotions at any time. Expired promotions will not be honoured.
6. Intellectual Property & Image Use
- By submitting a photo or image for printing, you confirm that you own the rights to that image or have permission to use it.
- We will not reproduce or share your submitted images without your consent.
7. Privacy
- Your personal information (name, email, phone, address) is collected solely for the purpose of processing and delivering your order.
- We do not sell or share your personal data with third parties, except as required to fulfil your order (e.g. courier services, payment processing).
- Payments are processed securely by our payment processor. We do not store your card details.
8. Limitation of Liability
- Our total liability to you for any claim arising from an order shall not exceed the amount paid for that specific order.
- We are not liable for indirect or consequential losses.
9. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated terms.
10. Contact Us
If you have any questions about these terms, please reach out via our contact page or email us at info@vula-pay.site.
Vula & Pay- Product Of Adequate Strategies — Lombardy Meander, Cole Rd & Graham Rd, Shere, 0084