Refund & Cancellation Policy

Last updated: September 2026

            Our Promise: We make and deliver your canvas before asking for full payment. You open it, inspect it, and only pay when you are satisfied. If you are not happy, we take it back at zero cost to you.
        

1. How Our Payment Model Works

A R10 confirmation deposit is collected at checkout via our payment processor to initiate your order. The remaining balance is collected on delivery, only after you have opened and inspected your canvas and are satisfied with it.

2. Cancellations

Before production starts: You may cancel your order at any time before production has commenced. Your R10 deposit will be refunded in full within 5–10 business days.
After production has started: If you cancel after production has commenced, the R10 deposit is non-refundable as it covers production initiation costs. No further charges will apply.
To cancel, contact us at info@vula-pay.site or +27 60 658 3828 as soon as possible.

3. Declined at Delivery

If you are not satisfied when your canvas is delivered, you may decline to accept it. We will take the product back at zero cost to you — no questions asked.
The R10 confirmation deposit will be forfeited as it covers production and delivery initiation costs.
No balance payment will be due.

4. Defective or Incorrect Products

If your canvas has a manufacturing defect or does not match what was agreed at the time of order, contact us within 48 hours of delivery.
We will either remake your canvas at no charge or issue a full refund including the R10 deposit.
Please provide photographs of the defect or issue when contacting us.

5. Refund Processing

Approved refunds will be processed within 5–10 business days via the original payment method used at checkout.
Refunds are issued to the card or account used for the R10 deposit payment.

6. Contact Us

For any refund or cancellation requests:
info@vula-pay.site
+27 60 658 3828
Lombardy Meander, Cole Rd & Graham Rd, Shere, 0084