Privacy Policy
Last updated: September 2026
Vula & Pay, a product of Adequate Strategies ("we", "us", "our") is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
1. Information We Collect
- Full name, email address, phone number and delivery address when you place an order
- Photographs or images you submit for canvas production
- Payment confirmation details processed via our payment processor (we do not store card details)
- Contact form submissions
2. How We Use Your Information
- To process and fulfil your order
- To contact you regarding your order, delivery and after-sales support
- To process your payment securely via our payment processor
- To respond to enquiries submitted via our contact form
3. How We Share Your Information
- We share your delivery address and contact details with our courier partners solely for the purpose of delivering your order
- Payment processing is handled by our payment processor. We do not store, process or have access to your card details
- We do not sell, rent or share your personal information with any third party for marketing purposes
4. Image Use
- Photographs you submit are used solely to produce your canvas order
- We will not reproduce, share or use your images for any other purpose without your explicit written consent
5. Data Retention
- Order and contact information is retained for a period of 12 months for record-keeping and support purposes
- You may request deletion of your personal data at any time by contacting us at info@vula-pay.site. Note that data may be retained longer where required by law, such as for tax or legal compliance purposes.
6. Cookies
Our website uses browser localStorage to save your cart between visits. We do not use tracking cookies or third-party advertising cookies.
7. Security
We take reasonable steps to protect your personal information. Payment transactions are encrypted and processed securely by our payment processor.
8. Your Rights
- You have the right to access, correct or request deletion of your personal information
- To exercise these rights, contact us at info@vula-pay.site
9. Contact
Vula & Pay — Adequate Strategies
Lombardy Meander, Cole Rd & Graham Rd, Shere, 0084
info@vula-pay.site
+27 60 658 3828